FAQs
What countries do you deliver to?
Wherever you are in the world we can deliver. Our comprehensive International Service covers all aspects including a quotation service, consolidation guidance and appropriate transportation assistance.
I need advice on a product.
If the product description doesn't answer that all important question, click here to send a request including your telephone number and name to our product specialists. We will endeavour to respond to all requests for advice within 48 hours.
I want to know if an item is in stock.
Our highly trained Customer Contact Centre has up-to-the-minute information on stock availability for most items in our range. Simply call +44 (0)115 907 4001, ROI: 01 427 3100.
How much is the delivery cost?
Delivery charges for export customers are dependent on destination, volume and weight of the parcel. If you require the cost of shipping before you place an order then please fill in a quote request online, click here.
I would like to set up/refurbish a nursery, school or laboratory.
If you are planning to set up new premises, or would like guidance on refurbishing or expanding an existing set-up, our expertise and advice is completely free of charge. Our Sales Managers can give you one-to-one advice tailored to your individual circumstances.
Notice of Damaged Goods / Incorrect Delivery.
If upon receipt your goods are damaged, incomplete, incorrect or short delivered or an order fails to arrive, notification must be made within ten working days, quoting your account number and the relevant reference number. Claims outside this period may not be accepted. Goods should not be returned without contacting our Customer Contact Centre as this may delay credit/replacement product being processed.
In the event of non-delivery of a complete consignment, notification must be made to our Customer Contact Centre within ten days of the invoice date. In the event of any query on delivery please contact our Customer Contact Centre. Goods are not supplied on a sale or return basis and credit will not be given for goods found to be unsuitable.
What are the Terms & Conditions?
To view our Terms and Conditions, click here.
I would like a catalogue.
Request your copy here, click here.
I want to know how to Register/Open a new account.
To register please click here or call +44 (0)115 907 4001, ROI: 01 427 3100.
Return of Goods.
All Findel Education’s product guarantees relate to the quality, durability and relative fitness for purpose during the first 12 months after the delivery. Findel Education will not accept goods returned without prior authorisation and it is essential to contact our Customer Contact Centre before returning any goods for whatever reason.
Goods deemed 'no longer required' due to ordering error, surplus to requirements etc. may be considered for return providing prior authorisation is obtained and goods are returned in a resaleable condition in the original packaging within the first calendar month following despatch. The company will not accept goods returned without prior authorisation or in a non-saleable condition - in such cases goods must be paid for in full by the customer. In instances where this is agreed the company will levy a charge for handling, packing and delivery. For further clarification contact the Customer Contact Centre.